The Western Depot - Frequently Asked Questions

Frequently Asked Questions

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1. Can you ship orders internationally?

Yes, we can ship orders outside of the United States. The one requirement we have is that international orders must be shipped to the address where the credit card bill is received whenever a credit card is used as the payment method. Please note that the UPS Standard shipping quote does not include UPS brokerage fees which UPS charges the receiver when the package passes through customs.

last updated - 2013-01-09 11:32:59

2. What methods of payment does your store accept?

We accept Visa, MasterCard, Discover, American Express, personal checks, money orders and cashiers checks. If you are in our retail store then we will also gladly accept cash, but we highly recommend that you do not send cash through the mail.

last updated - 2012-07-12 09:01:37

3. Do you accept Pay Pal?

No, we do not have an account with Pay Pal. We choose to process credit cards using our own merchant account since it is less expensive for us than Pay Pal.

last updated - 2012-03-01 09:34:09

4. I’ve forgotten my password, what do I do?

When you go to log in to your account click on the link that says Password Forgotten. Enter your email address on the password forgotten page and click Continue. The site will randomly generate a new password and email it to you. The email is sent right away so it should show up in your email inbox within five minutes. If you don't see it within ten minutes then check your spam folder to see if your email provider mistakenly marked it as spam. Copy this new password from the email and paste it in to the password field when you log in. Once you are logged in with the new password go to your account and edit the password to enter something more memorable than the random collection of numbers and letters you will receive from the system.

Note, make sure you only request a new password ONCE as the system will generate a different random password every time you request one. If you have requested a new password more than once then only the last password created will be valid.

last updated - 2011-04-09 11:11:06

5. You list an item on your web site, is it really in stock?

Everything listed on our web site is supposed to be in stock unless it is specifically listed as quantity zero or it is marked as arriving at a future date and at least 99.9% of the time this is the case. On rare occasions we fail to get items that have been sold in our retail store removed from our web site. On even rarer occasions we have had an order for something on our web site that we have sold over the phone but haven't had a chance to deduct from our web site yet. In either situation if we cannot get the merchandise for you then you will not be charged for it.

last updated - 2011-04-08 11:07:59